FAQS

Determining the quantity of Ash, you will receive from the funeral crematory can be difficult to determine because each crematory service process vary. Also, variations in the deceased, bone structure, age, height and sex will determine the size urn you require. 

Typically, our large adult urns have a volume capacity of approximately 200-220 cubic inches (3.0 – 3.4L) and this is what you will require to hold the ashes of an adult. We freely exchange if you need a different size urn, but it must be unused and returned in its original condition. Alternatively, we recommend that you buy the next size up if you are unsure. 

Average height adult: 152 cm-180 cm will need a 200-220 cubic inch / 3.1 – 3.5L cremation urn.

Tall adults: 182 cm’s and over will need an urn from 220 cubic inch / 3.6L

This is an approximate guide only and please contact your crematorium or funeral director to confirm exactly what size urn you need to purchase.

Our keepsake collection is designed to hold token ashes and have a capacity of approximately 35 to 50ml, or 2-3 teaspoon of ash. 

Many people like to scatter their loved one’s ashes in a special place and keep some as a memorial tribute to their beloved one. They are ideal for family members who may want to share their loved one’s ashes amongst siblings or family.

Keepsakes are also suitable for pre-term babies from 17-24 weeks gestation (depending on the style of urn).

Jewellery cremation pendants will hold a tiny amount of ashes.

You have a choice and right to have your own urn to memorialise your loved one and most Funeral Companies understand this and do not mind.

We use Australia Post, or Courier, as our preferred supplier of delivery service and your parcel will be traceable in the unlikely event of loss. This service is free, and it reduces the risk of losing your item and can be used for compensation in the unfortunate event of a loss. We are also happy to send your order by Registered mail and this needs to be mentioned in the comments box while checking out. Please note that you must thoroughly check your parcel for damage caused in transit PRIOR to signing for it. If the parcel is signed for and transit damage is evident, insurance is voided. Please note that whilst we take great care with packaging, Memorial Urns Australia cannot be held liable for any loss, damage or discrepancies that occur during transit.

Overseas orders will be shipped by airmail at buyer’s expense. Freight and handling for overseas orders can be calculated before submitting your order and billed accordingly. Insurance will be included in the shipping price and goods must be signed for upon receipt. Memorial Urns Australia cannot be held liable for any loss, damage or discrepancies that occur during transit. For any enquires please email info@cremationurnsdirect.com.au

We allow up to 48 hours handling time to dispatch your item and it will be sent upon receiving full and cleared payment. Allow 3-10 business days for delivery within Australia.

If for any reason, within 5 days from receipt of item, you are not satisfied with the item, return it in its original, unused condition with a copy of the order and we will refund your money excluding delivery cost. We regret we cannot pay for return postage costs. Please send your item via registered mail as Memorial Urns Australia cannot be held liable for any loss, damage or discrepancies that occur during transit. Please keep proof of postage and send all returns to: Memorial Urns Australia PO BOX 199 Elwood, 3184 Victoria.

Customers within Australia

Pay Pal: Make a fast and secure payment through Pay Pal online using your credit card or bank account. It’s easy and ensures that your transaction is safe and secure. All transactions are in Australian dollars (AUD$).

Direct Deposit Direct Deposit details will be provided to the buyer at check out. Please allow 3-7 working days for processing. Please remember to place your invoice number and name on your transaction details.

Credit Card We accept VISA and MasterCard only eway Credit Card Processing and e-commerce solutions from eWAY – payment gateway provider with full PCI Compliance. Accept Credit Cards 24/7.

We are sorry but cheques cannot be accepted.

Your products will be dispatched to you once payment has cleared into the specified Memorial Urns Australia bank account. Memorial Urns Australia reserves the right to decline any payment that is believed to be fraudulent.

International customers

For orders placed outside Australia we accept online payment through Pay Pal using your credit card only. All transactions are in Australian dollars (AUD$).

You do NOT need to open an account or register with us to place an order. To order from our site, simply click on the urn you wish to buy, choose the size of your urn and follow checkout procedures.

For all wholesale enquiries please email us with your business name, contact details and ABN. info@cremationurnsdirect.com.au Freight charges are not included in the wholesale prices. These charges are separate and need to be paid by the wholesale client upon receipt of order.

At Memorial Urns Australia, your security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for a padlock icon in your browser, this verifies the authenticity and integrity of our website security.