Frequently Asked Questions

We aim to cover any questions you may have as outlined below. If you would like to talk to us about our urns for ashes or need to contact us please call on 0423 811 402 or simply click on this link to contact us online info@cremationurnsdirect.com.au

SIZING:

Determining the quantity of ash you will receive from the funeral crematory is difficult as each crematory service process vary. Also variations in body weight, sex, bone structure, age and height of your loved one will determine the size urn you require. We recommend you asking your funeral director for advice. Typically our large urns with a volume capacity of 200-220 cubic inches(3.2 – 3.6 litres), is what you will require to hold the ashes of an adult. We freely exchange if you need a different size urn but it must be unused and returned in its original condition. Alternatively, we recommend that you buy the next size up if you are unsure. To determine the appropriate urn volume capacity needed for a person, the average guide is that 2.2 kilo of body weight (during a healthy state) = one cubic inch. For example, a 65 kg person would require an urn with at least 140 cubic inches volume capacity, or 2.2 litres for remains. This can vary slightly.
Size Volume Capacity (weight of person)
Standard Urn:
6” Extra Small 44 cubic” – 720 ml up to 20kg
7” Small 88 cubic” – 1.4litres up to 44kg
8” Medium 140 cubic“ – 2.2 litres up to 70kg
10” Large 200–220 cubic” – 3.2 – 3.6 litres up to 100 kg’s
Keepsake  6 cubic” – 100ml or for a premature baby up to 24 weeks gestation Jewellery will hold only a tiny token of ashes
Keepsake Urns: Keepsakes are designed to hold a token of ashes. Many people like to scatter their loved one’s ashes in a special place and keep some as a memorial tribute to their beloved one. They are ideal for family members who may want to share their loved one’s ashes amongst siblings or family. Will the Funeral Company mind if we use our own Urn? You have a choice and right to have your own urn to memorialise your loved one and most Funeral Companies understand this and do not mind. Quality Our Cremation Urns are made from the highest quality using intricate engraving to enhance the design.
  • individually crafted and finished by hand
  • premium quality brass and metals
  • elegant detail and beautifully ornamented
  • securely fastened screw in lid which can be permanently sealed.
Some of our urns have intricate engraving and therefore cannot be engraved with your loved one’s name. We recommend you asking an engraving specialist for advice, as we take no responsibility for damage made by engraving. Our urn medallions are perfect for engraving and sit around the neck of the urn on a matching chain. Where can I place the urn? Memorial Urns Australia provides a beautiful collection of stylish handmade urns. Our collection is unique and has been designed to compliment your décor and can sit nicely anywhere in your home. Alternatively they can be placed in a plot at the cemetery. Our Urns are made of high quality solid brass and metal making them durable and non- breakable. Delivery We use Australia Post, or Courier, as our preferred supplier of delivery service and your parcel will be traceable in the unlikely event of loss. This service is free and it reduces the risk of losing your item and can be used for compensation in the unfortunate event of a loss. We are also happy to send your order by Registered mail and this needs to be mentioned in the comments box while checking out. Please note that you must thoroughly check your parcel for damage caused in transit PRIOR to signing for it. If the parcel is signed for and transit damage is evident, insurance is voided. Please note that whilst we take great care with packaging, Memorial Urns Australia cannot be held liable for any loss, damage or discrepancies that occur during transit. International Delivery Overseas orders will be shipped by airmail at buyer’s expense. Freight and handling for overseas orders can be calculated before submitting your order and billed accordingly. Insurance will be included in the shipping price and goods must be signed for upon receipt. Memorial Urns Australia cannot be held liable for any loss, damage or discrepancies that occur during transit. For any enquires please email info@cremationurnsdirect.com.au How long will it take to receive my order? We allow up to 48 hours handling time to despatch your item and it will be sent upon receiving full and cleared payment. Allow 3-7 business days for delivery within Australia. Returns Policy Buy With Confidence We offer a no questions asked, 100% Satisfaction Money Back Guarantee. If for any reason, within 7 days from receipt of item, you are not satisfied with the item, return it in its original condition with a copy of the order and we will refund your money excluding delivery cost. We regret we cannot pay for return postage costs. Please send your item via registered mail as Memorial Urns Australia cannot be held liable for any loss, damage or discrepancies that occur during transit. Please keep proof of postage and send all returns to: Memorial Urns Australia PO BOX 199 Elwood, 3184 Victoria Payment Options Customers within Australia Pay Pal Make a fast and secure payment through Pay Pal online using your credit card or bank account. It’s easy and ensures that your transaction is safe and secure. All transactions are in Australian dollars (AUD$). Direct Deposit Direct Deposit details will be provided to the buyer at check out. Please allow 3-7 working days for processing. Please remember to place your invoice number and name on your transaction details. Credit Card We accept VISA and MasterCard only eway Credit Card Processing and e-commerce solutions from eWAY – payment gateway provider with full PCI Compliance. Accept Credit Cards 24/7.

We are sorry but cheques cannot be accepted.

Your products will be dispatched to you once payment has cleared into the specified Memorial Urns Australia bank account. Memorial Urns Australia reserves the right to decline any payment that is believed to be fraudulent. International customers For orders placed outside Australia we accept online payment through Pay Pal using your credit card only. All transactions are in Australian dollars (AUD$). How to place an order You do NOT need to open an account or register with us to place an order. To order from our site, simply click on the urn you wish to buy, choose the size of your urn and follow checkout procedures. Wholesale Orders For all wholesale enquiries please email us with your business name, contact details and ABN. info@cremationurnsdirect.com.au Freight charges are not included in the wholesale prices. These charges are separate and need to be paid by the wholesale client upon receipt of order. How do I leave a Memorial to my loved one? To leave a Memorial and upload a photo of your loved one, click on “Memorials” under the category section. You will then see a heading “Create your own “Memorial” and you click on that link and follow the instructions. Grief Counselling The grief one feels when a loved one has passed can be unimaginable and we are never quite prepared to deal with the loss of our cherished companion. We highly recommend using the services of a professional grief counselling service to assist you, your family or children with dealing with loss. Kevin McNamara is a Grief Coach, Author and Funeral Celebrant living in Australia. He offers Grief Coaching via Skype and has clients interstate and around the world. He can help you move through your grief to a place of inner peace. His book ‘Do I Have to Cry to Say Goodbye?’ Tells the story of his life and dealing with the death of his daughter to SIDS. He is a caring and compassionate Funeral Celebrant. For further details check out www.grieftoinspiration.com or call 0413 588057 How secure is my payment and personal information? At Memorial Urns Australia, your security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for a padlock icon in your browser, this verifies the authenticity and integrity of our website security.